Privacy Policy

Privacy Policy

Last updated: April 2026

1. Introduction

Welcome to The RunSpace (“we,” “our,” or “us”). We provide coaching services and are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

• Visit our website

• Book or attend coaching sessions/events

• Subscribe to our coaching services

• Communicate with us

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, other international data protection laws.

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2. Data Controller

The RunSpace is the data controller responsible for your personal data.

Contact details:

Email: [email protected]

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3. Information We Collect

a. Information You Provide

• Name

• Email address

• Phone number

• Billing and payment details (processed securely via Stripe)

• Information shared in coaching intake forms or questionnaires

• Any information you provide during coaching sessions

b. Sensitive Information

Depending on the nature of coaching, you may voluntarily share sensitive personal information (e.g., health, mindset, personal circumstances). This is processed only with your explicit consent.

c. Automatically Collected Data

• IP address

• Device and browser information

• Website usage data

• Cookies and tracking technologies

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4. How We Use Your Information

We use your personal data to:

• Deliver coaching services

• Schedule and manage sessions (via Zoom or scheduling tools)

• Process payments through Stripe

• Communicate with you about bookings and services

• Provide support and respond to enquiries

• Improve our website and services

• Send marketing communications (only with your consent)

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5. Legal Basis for Processing (UK GDPR)

We rely on the following lawful bases:

• Contractual necessity – to provide coaching services you have booked

• Consent – for marketing communications and sensitive data

• Legitimate interests – to improve services and manage our business

• Legal obligation – to comply with applicable laws

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6. Payments (Stripe)

We use Stripe to process payments securely. We do not store your full payment details on our servers.

Stripe may collect and process:

• Payment card details

• Billing information

• Transaction data

Stripe processes your data in accordance with its own privacy policy.

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7. Scheduling & Coaching Delivery (Zoom)

We use Zoom (and/or scheduling tools integrated with Zoom) to:

• Book coaching sessions

• Conduct live coaching calls

This may involve processing:

• Your name and email

• Meeting metadata (e.g., time, duration)

• Video/audio data if sessions are recorded (only with your consent)

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8. Sharing Your Information

We do not sell your personal data.

We may share your data with trusted third parties, including:

• Payment processors (e.g., Stripe)

• Video conferencing and scheduling providers (e.g., Zoom)

• Email and website service providers

• Professional advisors or legal authorities where required

All third parties are required to respect the security of your data.

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9. International Data Transfers

Some of our service providers may be based outside the UK.

Where your data is transferred internationally, we ensure appropriate safeguards are in place, such as:

• UK-approved Standard Contractual Clauses

• Transfers to countries deemed to provide adequate protection

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10. Data Retention

We retain your personal data only as long as necessary to:

• Provide coaching services

• Maintain business and financial records

• Comply with legal and tax obligations

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11. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, contact us at: [Insert Email]

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

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12. Cookies

We use cookies and similar technologies to:

• Operate and improve our website

• Analyse traffic

• Enhance user experience

You can manage cookie preferences via your browser settings.

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13. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure data storage

• Encryption where appropriate

• Restricted access to personal data

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14. Confidentiality in Coaching

We respect the confidentiality of all coaching sessions.

However, confidentiality may be limited where:

• Required by law

• There is a risk of harm to you or others

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15. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

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16. Children’s Privacy

Our services are not intended for individuals under 18, and we do not knowingly collect personal data from children.

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17. Other Applicable Laws

If you access our services from outside the UK, additional laws may apply, including:

• EU General Data Protection Regulation (EU GDPR)

• California Consumer Privacy Act (CCPA/CPRA) (for US users, where applicable)

We aim to comply with all applicable data protection laws depending on your location.

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18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

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19. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Catriona Sell, The RunSpace

Email: [email protected]

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